Thank you for choosing Thunderbolt Sign. Please review our policies before placing your order.

 

1. Orders & Payments

All orders must be paid in full before production begins unless otherwise agreed in writing.

We accept major credit cards, debit, and approved payment methods through our online checkout. For large commercial projects, payment terms may be arranged upon approval.

Custom projects and large signage orders may require a deposit before production.

 

2. Artwork Requirements

Customers are responsible for providing print-ready artwork unless design services are requested.

• Preferred formats: AI, PDF, EPS (vector preferred)

• Recommended resolution: 300 DPI at final size

• All files must be submitted in CMYK color mode

• Fonts must be outlined or embedded

Thunderbolt Sign is not responsible for errors in approved artwork including spelling, layout, low resolution, or incorrect sizing.

 

3. Proof Approval

A digital proof will be provided for custom design projects. Production begins only after written approval.

By approving a proof, the customer accepts responsibility for all content, layout, and specifications.

 

4. Production Times

Production timelines vary depending on product type and quantity.

• Standard print items: 3–5 business days

• Large format signage: 5–10 business days

• Illuminated signs: Project-based timeline

Rush services may be available upon request.

Production time begins after payment and proof approval.

 

5. Installation

Professional installation is quoted separately unless otherwise specified.

We carry:

• $5 million third-party liability insurance

• Active WCB clearance letter

Documentation can be provided upon request.

Site conditions must be suitable for installation. Additional charges may apply if site conditions differ from initial assessment.

 

6. Shipping & Pickup

Orders can be:

• Picked up at our location

• Delivered locally

• Shipped via courier

Shipping times are estimates and may vary due to carrier delays.

Thunderbolt Sign is not responsible for shipping delays once orders leave our facility.

 

7. Returns & Refunds

All products are custom-made. As such:

• No refunds on approved custom print or signage orders

• Claims for defective products must be made within 3 business days of receipt

• Reprints will be issued only for manufacturing defects

Color variations within industry tolerances are not considered defects.

 

8. Cancellations

Orders may be cancelled only before production begins.

Once production has started, cancellation fees may apply.

 

9. Limitation of Liability

Thunderbolt Sign is not responsible for indirect, incidental, or consequential damages arising from product use.

Customers are responsible for compliance with local bylaws and permit requirements unless otherwise agreed.

 

10. Contact

For questions regarding your order or our policies:

📧 mail@thunderboltsign.com
📍 Richmond, BC